Research Paper
ISO 9001:2000 In INDIAN EDUCATIONAL INSTITUTES
Author: ARPITA GHOSH*, ,
*Research Scholar, Department of Commerce and Business Administration, University of Allahabad, Allahabad (U.P.) India.
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Abstract
Quality has been the goal of an eternal quest through the corridors of human history. It has been the driving force for all human endeavours. It is a dynamic attribute with endless possibilities of evolution and unfolding. It is not a destination but an endless journey characterised by customer focussed approach to continual improvement of processes, products and services through an interdependent system of planning, implementing, evaluating and decision making. Educational institutions around the world are being forced to compete globally, by engaging in entrepreneurial activities to sustain themselves in this digitized world. As such it is vital that education system embrace and implement Quality Management System into their institutions and subject them to technical scrutiny for educational objectives, purposes and improvements. This paper aims at ascertaining the applicability of ISO 9001 : 2000 in Indian educational institutions and to explore as to how the various clauses of ISO 9001 : 2000 standard can be applied in Indian educational institutions.
Key words: Quality, QMS, ISO 9001 : 2000
Introduction