Research Paper
QUALITY MANAGEMENT SYSTEM BASED ON ISO 9001:2000 IN EDUCATIONAL INSTITUTIONS
Author: ARPITA GHOSH, ,
*Research Scholar, Department of Commerce and Business Administration, University of Allahabad, Allahabad (U.P.) India.
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Abstract
Today’s globalised and liberalized world is foreseeing educational institutions producing citizen capable of leading meaningful and purposeful life in the 21st century where quality is encroaching into everyday life. Quality in education implies a philosophy that aligns the activities of all those involved in the education system with the common focus of customer satisfaction as today’s world is customer driven. As such it is vital that education system embrace and implement quality management system into the educational institutions. This paper explores into the need of Quality Management System based on ISO 9001:2000 and its implementation in educational institutions.
Key Words; System, Quality management system, Process approach, Systems approach , ISO 9001
